Question 1

How do I book a cleaning service in Vancouver?

Accepted Answer

You can book a cleaning service by requesting an instant quote online or contacting Luma Cleaning directly. Choose the service that best matches your needs, such as residential cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, Airbnb cleaning, or post-construction cleaning.

Question 2

How much does professional cleaning cost in Vancouver?

Accepted Answer

The cost of professional cleaning in Vancouver depends on the type of service, home size, number of bedrooms and bathrooms, condition of the space, and any additional services requested. Regular cleaning is usually less expensive than deep cleaning, move-out cleaning, or post-construction cleaning because it requires less detailed work.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

No. Many clients provide access instructions so the cleaning team can complete the service while they are away. If you are not home, please provide clear entry instructions, parking details, alarm information, and any special notes before the appointment.

Question 4

What should I do before the cleaners arrive?

Accepted Answer

Before your appointment, we recommend removing personal clutter, putting away valuables, securing pets, and making sure cleaners can access the areas you want cleaned. For deep cleaning, move-out cleaning, or post-construction cleaning, clear access helps the team clean more thoroughly.

Question 5

Are your cleaners trained?

Accepted Answer

Yes. Luma Cleaning expects cleaners to follow service-specific checklists, use the correct products for each surface, protect client property, and complete a final walkthrough before leaving. Consistency and quality control are central to our cleaning process.

Question 6

What happens if something was missed?

Accepted Answer

If something was missed, contact Luma Cleaning as soon as possible with details and photos if available. We want every client to feel confident in the service and will review the concern based on the booked scope of work.

Question 7

Do you service houses, condos, and apartments?

Accepted Answer

Yes. Luma Cleaning provides cleaning services for houses, condos, apartments, townhomes, offices, short-term rentals, and newly renovated spaces in the Vancouver area.

Question 8

Which cleaning service should I choose?

Accepted Answer

Choose regular residential cleaning for ongoing maintenance, deep cleaning for a more detailed reset, move-in/move-out cleaning for empty homes, office cleaning for workspaces, Airbnb cleaning for short-term rental turnovers, and post-construction cleaning for renovation dust and newly completed spaces.

Question 9

Where does Luma Cleaning offer cleaning services in Greater Vancouver?

Accepted Answer

Luma Cleaning offers professional cleaning services in Vancouver, North Vancouver, West Vancouver, Burnaby, and Richmond. We provide house cleaning, condo cleaning, apartment cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, Airbnb turnover cleaning, and post-construction cleaning throughout these areas. As we continue expanding across Greater Vancouver, we encourage clients outside our current service area to get in touch and ask when we will be servicing their neighbourhood.

Question 10

Do I need to provide cleaning supplies?

Accepted Answer

No, we bring everything! Our teams come fully equipped with high-quality, eco-friendly cleaning supplies and state-of-the-art equipment. If you prefer us to use your specific products, just let us know.

Question 11

What if I'm not happy with the clean?

Accepted Answer

We offer a 100% satisfaction guarantee. If you are not completely satisfied with any aspect of our service, simply contact us within 24 hours, and we will return to re-clean the specific area at no additional cost.

Question 12

How do I pay?

Accepted Answer

We offer seamless, secure online payments. A hold is placed on your card before the service, and you are only officially charged after the cleaning is completed and you are satisfied. We accept all major credit cards.

Question 13

What is included in a regular residential cleaning service?

Accepted Answer

A regular residential cleaning service includes cleaning the main living areas of your home, including the kitchen, bathrooms, floors, accessible surfaces, and general tidying. At Luma Cleaning, our regular home cleaning includes wiping counters, cleaning sinks, stovetops, appliance exteriors, cabinet fronts, toilets, showers, tubs, mirrors, fixtures, vacuuming, mopping, dusting accessible areas, straightening common areas, and taking out interior trash.

Question 14

Do you offer house cleaning services in Vancouver?

Accepted Answer

Yes. Luma Cleaning offers professional residential cleaning and house cleaning services in Vancouver, North Vancouver, West Vancouver, Richmond, and Burnaby. We clean condos, apartments, townhomes, and houses, with flexible options for weekly cleaning, bi-weekly cleaning, monthly cleaning, and one-time home cleaning services. We are expanding quickly across the Greater Vancouver area, so if your neighbourhood is not listed, get in touch with us to see when we will be servicing your area.

Question 15

What is the difference between regular cleaning and deep cleaning?

Accepted Answer

Regular cleaning is designed to maintain a home that is already in reasonable condition. Deep cleaning is more detailed and includes additional tasks such as hand-wiping baseboards, cleaning door frames, scrubbing grout, cleaning inside major appliances, wiping inside accessible cabinets, and cleaning blinds and window sills.

Question 16

Can I book recurring home cleaning?

Accepted Answer

Yes. Luma Cleaning offers recurring home cleaning for clients who want consistent upkeep. Recurring cleaning can be scheduled weekly, bi-weekly, monthly, or on another schedule depending on availability. Recurring service is ideal for keeping your home consistently fresh without needing to book each clean manually.

Question 17

Do you bring your own cleaning supplies?

Accepted Answer

Yes, our cleaners can bring professional cleaning supplies and equipment. If you prefer that we use specific products in your home, you can let us know before the appointment. We always aim to use the correct products for each surface type.

Question 18

Do you clean condos and apartments?

Accepted Answer

Yes. Condo cleaning and apartment cleaning are core parts of our residential cleaning service. Many Vancouver homes are condos or apartments, so our service is designed to work well for smaller spaces, high-rise buildings, concierge access, elevators, and parking instructions.

Question 19

Is laundry included in a regular house cleaning?

Accepted Answer

Laundry is not included in our standard residential cleaning service. Regular cleaning focuses on kitchens, bathrooms, floors, dusting, accessible surfaces, and light tidying. Laundry may require a separate quote or custom arrangement.

Question 20

Do you clean inside ovens, fridges, or cabinets during a regular clean?

Accepted Answer

Inside large appliances and inside cabinets are not included in a regular clean. These are typically included with deep cleaning or move-in/move-out cleaning, depending on the condition of the home and the selected service.

Question 21

What is included in a deep cleaning service?

Accepted Answer

A deep cleaning service includes everything in a regular clean, plus more detailed cleaning tasks. At Luma Cleaning, deep cleaning includes hand-wiping baseboards and door frames, cleaning inside major appliances like the oven and fridge, scrubbing grout, cleaning light fixtures and ceiling fans, wiping accessible cabinet interiors and exteriors, cleaning blinds, and wiping interior window sills.

Question 22

When should I book a deep cleaning instead of a regular cleaning?

Accepted Answer

You should book a deep cleaning if your home has not been professionally cleaned in a while, if you are booking Luma Cleaning for the first time, if there is noticeable buildup, or if you want a seasonal home refresh. Deep cleaning is also a good option before hosting guests, after a busy period, or when you want your home to feel fully reset.

Question 23

Do you offer deep cleaning in Vancouver?

Accepted Answer

Yes. Luma Cleaning offers deep cleaning services in Vancouver for condos, apartments, townhomes, and houses. Our deep cleaning service is designed for homes that need more detailed attention than a standard maintenance clean.

Question 24

Does deep cleaning include inside the oven and fridge?

Accepted Answer

Yes. Our deep cleaning service includes detailed cleaning inside major appliances, including the oven and fridge, where accessible. For best results, the fridge should be emptied before the appointment.

Question 25

Does deep cleaning include baseboards?

Accepted Answer

Yes. Hand-wiping baseboards is one of the key differences between a regular clean and a deep clean. We also wipe door frames and other detailed areas that often collect dust and grime over time.

Question 26

Do you scrub bathroom grout during a deep clean?

Accepted Answer

Yes. Deep cleaning includes more detailed grout scrubbing in bathrooms and kitchens. This helps refresh tile areas and remove surface buildup. However, deep cleaning does not include grout restoration, re-caulking, or mold remediation.

Question 27

Is deep cleaning good for first-time cleaning appointments?

Accepted Answer

Yes. A deep clean is often the best choice for a first-time appointment because it helps bring the home up to a higher standard before switching to regular recurring maintenance cleaning.

Question 28

What is not included in a deep cleaning service?

Accepted Answer

Deep cleaning does not include exterior areas, high windows, laundry, heavy junk removal, mold remediation, carpet extraction, pest control, or specialized restoration work. Some tasks may be available as separate quoted services depending on the home.

Question 29

What is included in move-in or move-out cleaning?

Accepted Answer

Move-in and move-out cleaning is designed for empty or mostly empty homes. It typically includes detailed kitchen cleaning, bathroom cleaning, floors, baseboards, doors, light switches, inside cabinets and drawers, appliance interiors, and final surface polishing so the space feels ready for the next occupant.

Question 30

Do you offer move-out cleaning in Vancouver?

Accepted Answer

Yes. Luma Cleaning offers move-out cleaning services in Vancouver for apartments, condos, townhomes, and houses. This service is ideal for tenants, landlords, property managers, and homeowners preparing a space for handover, sale, or new occupants.

Question 31

Is move-out cleaning different from regular house cleaning?

Accepted Answer

Yes. Move-out cleaning is more detailed than regular home cleaning because the home is usually empty and requires cleaning inside cabinets, drawers, appliances, and other areas that are not included in a standard maintenance clean.

Question 32

Can move-out cleaning help me get my deposit back?

Accepted Answer

A professional move-out cleaning can help leave the home in better condition for inspection, which may support your deposit return. However, final deposit decisions are made by the landlord or property manager and may depend on lease terms, damage, and the condition of the property.

Question 33

Should the home be empty before move-out cleaning?

Accepted Answer

Ideally, yes. Move-out cleaning works best when furniture, boxes, and personal belongings have been removed. This allows cleaners to access floors, cabinets, appliances, baseboards, and other detailed areas more thoroughly.

Question 34

Do you clean inside cabinets and drawers for move-out cleaning?

Accepted Answer

Yes. Accessible empty cabinets, drawers, and pantry shelves are wiped out as part of move-in/move-out cleaning. This helps remove dust, crumbs, and everyday buildup before the next person moves in.

Question 35

Do you clean inside appliances for move-in/move-out cleaning?

Accepted Answer

Yes. Interior cleaning of the oven and fridge is included, along with exterior cleaning of major kitchen appliances. The fridge should be emptied before the clean.

Question 36

What is not included in move-in/move-out cleaning?

Accepted Answer

Move-in/move-out cleaning does not include exterior window washing, wall washing, carpet extraction, garage cleaning, heavy junk removal, pest control, or post-construction cleaning unless separately quoted.

Question 37

What is included in office cleaning?

Accepted Answer

Office cleaning includes cleaning workstations, desks, accessible office surfaces, common areas, meeting rooms, breakrooms, kitchens, washrooms, floors, and garbage removal. The goal is to keep your workspace clean, polished, and ready for staff, clients, and visitors.

Question 38

Do you offer office cleaning in Vancouver?

Accepted Answer

Yes. Luma Cleaning provides office cleaning services in Vancouver for small businesses, professional offices, studios, shared workspaces, and commercial spaces that need reliable recurring cleaning.

Question 39

Can office cleaning be scheduled after business hours?

Accepted Answer

Yes. Office cleaning can often be scheduled outside regular business hours to reduce disruption to your team. After-hours cleaning is a good option for businesses that want the office fresh and ready before the next workday.

Question 40

How often should an office be professionally cleaned?

Accepted Answer

The ideal frequency depends on the size of the office, number of employees, client traffic, washroom usage, and kitchen or breakroom use. Many offices benefit from weekly or multiple-times-per-week cleaning, while smaller offices may only need bi-weekly service.

Question 41

Do you clean office kitchens and breakrooms?

Accepted Answer

Yes. Office kitchens and breakrooms are included in our commercial cleaning scope. We wipe counters, sinks, tables, appliance exteriors, and other high-use surfaces to help keep shared spaces clean and hygienic.

Question 42

Do you clean office washrooms?

Accepted Answer

Yes. Office washroom cleaning includes toilets, sinks, counters, mirrors, fixtures, and high-touch surfaces. Washroom cleaning is one of the most important parts of maintaining a professional and comfortable workspace.

Question 43

Do you empty office garbage bins?

Accepted Answer

Yes. Garbage bins are emptied and relined as part of scheduled office cleaning, where included in the service agreement.

Question 44

What is not included in standard office cleaning?

Accepted Answer

Standard office cleaning does not include deep stain removal, exterior window washing, carpet extraction, post-construction cleaning, specialized floor care, hazardous materials, or heavy-duty industrial cleaning unless separately quoted.

Question 45

What is included in Airbnb cleaning?

Accepted Answer

Airbnb cleaning, also called short-term rental turnover cleaning, usually includes cleaning bathrooms, kitchens, floors, surfaces, mirrors, appliances exteriors, trash removal, and preparing the property for the next guest. Depending on the agreement, it may also include restocking basic supplies, making beds, and checking for visible issues.

Question 46

Do you offer Airbnb cleaning in Vancouver?

Accepted Answer

Yes. Luma Cleaning offers Airbnb and short-term rental cleaning services for Vancouver hosts, property managers, and short-term rental operators. Our goal is to help each property feel clean, guest-ready, and consistent between stays.

Question 47

How is Airbnb cleaning different from regular house cleaning?

Accepted Answer

Airbnb cleaning is focused on guest turnover. It is usually more time-sensitive and includes presentation details such as resetting the space, preparing beds if linens are provided, checking bathrooms and kitchens carefully, removing trash, and making the home feel ready for check-in.

Question 48

Can you clean between same-day Airbnb check-out and check-in?

Accepted Answer

Same-day turnover cleaning may be available depending on schedule, property size, access, and timing. For best results, hosts should provide clear check-out and check-in times, parking/access instructions, and any property-specific checklist.

Question 49

Do you report damage or missing items after Airbnb cleaning?

Accepted Answer

Yes. Cleaners can report visible damage, missing items, heavy mess, or maintenance issues noticed during the turnover. This helps hosts respond quickly before the next guest arrives.

Question 50

Do you restock supplies for Airbnb guests?

Accepted Answer

Restocking may be included depending on the service agreement. Common restocking items include toilet paper, paper towels, hand soap, garbage bags, dish soap, and other host-provided supplies.

Question 51

Do you wash Airbnb laundry?

Accepted Answer

Laundry may be available by separate arrangement, but it is not automatically included in every Airbnb cleaning service. Laundry requirements depend on property size, linen volume, washer/dryer access, and turnover timing.

Question 52

Why is professional Airbnb cleaning important?

Accepted Answer

Professional Airbnb cleaning helps improve the guest experience, reduce complaints, protect reviews, and create consistency between stays. Cleanliness is one of the most important factors guests notice when they arrive.

Question 53

What is included in post-construction cleaning?

Accepted Answer

Post-construction cleaning focuses on removing fine dust, residue, and surface debris left behind after renovations, repairs, or new construction. It includes dust removal from accessible surfaces, ledges, vents, baseboards, fixtures, counters, cabinetry exteriors, doors, trim, shelving, floors, kitchens, bathrooms, windowsills, tracks, and high-touch areas.

Question 54

Do you offer post-construction cleaning in Vancouver?

Accepted Answer

Yes. Luma Cleaning offers post-construction cleaning in Vancouver for newly renovated homes, condos, apartments, offices, and commercial spaces. This service is ideal after renovations, repairs, new builds, or contractor work.

Question 55

Is post-construction cleaning different from deep cleaning?

Accepted Answer

Yes. Deep cleaning is designed for lived-in homes with buildup, dust, and grime. Post-construction cleaning is designed specifically for construction dust, renovation residue, and newly finished spaces that need careful dust removal and final polishing before use.

Question 56

Does post-construction cleaning remove construction dust?

Accepted Answer

Yes. Fine dust removal is one of the main goals of post-construction cleaning. Construction dust can settle on surfaces, ledges, floors, vents, baseboards, cabinetry, fixtures, and window tracks, so this service focuses on detailed dust removal throughout accessible areas.

Question 57

Should construction work be finished before post-construction cleaning?

Accepted Answer

Yes. Post-construction cleaning should be booked after contractors have finished the major work and removed tools, heavy debris, and construction materials. This allows cleaners to focus on fine dust, surfaces, floors, kitchens, bathrooms, and final detail work.

Question 58

Do you remove paint, adhesive, or construction debris?

Accepted Answer

Heavy construction debris removal, paint removal, adhesive removal, hazardous materials, and specialized restoration work are not included in standard post-construction cleaning. These may require a separate contractor or custom quote.

Question 59

Do you clean windows after construction?

Accepted Answer

Interior window sills and tracks are included where accessible. Exterior window washing, high windows, or specialized glass restoration are not included in standard post-construction cleaning unless separately quoted.

Question 60

Is post-construction cleaning good before moving into a renovated home?

Accepted Answer

Yes. Post-construction cleaning is ideal before moving into a newly renovated or newly built home. It helps remove dust and residue so the space feels polished, fresh, and ready for furniture, staging, or everyday use.

Frequently Asked Questions

General Questions

Residential Cleaning

Deep Cleaning

Move-In / Move-Out Cleaning

Office Cleaning

Airbnb / Short-Term Rental Cleaning

Post-Construction Cleaning

Ready for a spotless home?

Frequently Asked Questions

General Questions

How do I book a cleaning service in Vancouver?add

How much does professional cleaning cost in Vancouver?add

Do I need to be home during the cleaning?add

What should I do before the cleaners arrive?add

Are your cleaners trained?add

What happens if something was missed?add

Do you service houses, condos, and apartments?add

Which cleaning service should I choose?add

Where does Luma Cleaning offer cleaning services in Greater Vancouver?add

Do I need to provide cleaning supplies?add

What if I'm not happy with the clean?add

How do I pay?add

Residential Cleaning

What is included in a regular residential cleaning service?add

Do you offer house cleaning services in Vancouver?add

What is the difference between regular cleaning and deep cleaning?add

Can I book recurring home cleaning?add

Do you bring your own cleaning supplies?add

Do you clean condos and apartments?add

Is laundry included in a regular house cleaning?add

Do you clean inside ovens, fridges, or cabinets during a regular clean?add

Deep Cleaning

What is included in a deep cleaning service?add

When should I book a deep cleaning instead of a regular cleaning?add

Do you offer deep cleaning in Vancouver?add

Does deep cleaning include inside the oven and fridge?add

Does deep cleaning include baseboards?add

Do you scrub bathroom grout during a deep clean?add

Is deep cleaning good for first-time cleaning appointments?add

What is not included in a deep cleaning service?add

Move-In / Move-Out Cleaning

What is included in move-in or move-out cleaning?add

Do you offer move-out cleaning in Vancouver?add

Is move-out cleaning different from regular house cleaning?add

Can move-out cleaning help me get my deposit back?add

Should the home be empty before move-out cleaning?add

Do you clean inside cabinets and drawers for move-out cleaning?add

Do you clean inside appliances for move-in/move-out cleaning?add

What is not included in move-in/move-out cleaning?add

Office Cleaning

What is included in office cleaning?add

Do you offer office cleaning in Vancouver?add

Can office cleaning be scheduled after business hours?add

How often should an office be professionally cleaned?add

Do you clean office kitchens and breakrooms?add

Do you clean office washrooms?add

Do you empty office garbage bins?add

What is not included in standard office cleaning?add

Airbnb / Short-Term Rental Cleaning

What is included in Airbnb cleaning?add

Do you offer Airbnb cleaning in Vancouver?add

How is Airbnb cleaning different from regular house cleaning?add

Can you clean between same-day Airbnb check-out and check-in?add

Do you report damage or missing items after Airbnb cleaning?add

Do you restock supplies for Airbnb guests?add

Do you wash Airbnb laundry?add

Why is professional Airbnb cleaning important?add

Post-Construction Cleaning

What is included in post-construction cleaning?add

Do you offer post-construction cleaning in Vancouver?add

Is post-construction cleaning different from deep cleaning?add

Does post-construction cleaning remove construction dust?add

Should construction work be finished before post-construction cleaning?add

Do you remove paint, adhesive, or construction debris?add

Do you clean windows after construction?add

Is post-construction cleaning good before moving into a renovated home?add

Ready for a spotless home?